At Lamps.com, we strive to provide an exceptional customer experience. If within 30 days of receiving your order, you find a lower advertised cost on the product that you purchased, we welcome the opportunity to match the competitor’s price.
As a U.S. authorized reseller, we have an obligation to adhere to the pricing guidelines set forth by the manufacturers that we work with. In some cases their policies do not allow us to price match, but we try to do everything we can to accommodate our customers.
If your purchase meets the standards outlined below, simply send the active URL link of the competing product page, along with your contact information and order number to [email protected]. Our Smile Customer Support Team will contact you within 1-2 business days.
- Comparison prices must be on products sold by an online authorized dealer. Verification will be performed by Lamps.com.
- Comparison prices must include all shipping and handling charges and taxes.
- Comparison products must be exactly the same as the item and quantity you purchased (i.e. finish, trim, shade, etc).
- Sale and Closeout items are not eligible for the Price Protection Program.
- The Price Protection Program is applicable towards individual items only. Items purchased using volume, trade, and/or professional discounts are excluded.
- For more information about our Price Protection Program send us an email at [email protected] with your questions.