FAQs

Ordering

You can check the status of your order here or by sending us an email at [email protected]. Please note that you won’t be able to find your order in your account if you weren’t logged in at the time of check out.

In a few cases, the carrier takes 1-2 business days to register your shipment status. If it appears your tracking number was recently generated, check back in 24 hours for movement on the shipment.

If your tracking number isn’t updating or working at all, please log in to your Lamps.com account and request help. If you checked out as a guest, feel free to live chat with us online, or reach out to us via email at [email protected].

Changes typically can not be made once an order has been processed. Please feel free to email us at [email protected] as soon as possible if you would like to update, change, or cancel your order.

Our team moves quickly to get you your order to you as soon as possible, but we’ll do our best to process your request.

We send emails to inform our Insider Members about upcoming promotions. If you haven’t done so already, click here to register today to sign up to receive our emails. We’ll keep you up to date on all manufacturer sales, and you’ll get a welcome gift just for signing up!

Looking for special pricing on a large order? We have you covered! Please send quote requests with details to [email protected] and we’ll get right on it.

Yes, we price match all authorized suppliers. If within 7 days of your purchase, you find a lower advertised cost on the same product, we welcome the opportunity to match that competitor’s price.

Please read our full Price Protection Policy for details.

Trade Program

Yes, we offer special pricing to our professional trade members through our Trade Program. To become an approved member of our program, please request trade access here.

One of our dedicated trade team members will reach out to you within 1-2 business days regarding your new trade access once approved. With a trade account, you’ll get a discount on nearly every item on our site and full access to our commercial design team.

Feel free to contact our trade team with any questions at [email protected].

Looking for special pricing on a large order? We have you covered! Please send quote requests with details to [email protected] and we’ll get right on it.

We have an entire commercial lighting design + supply division that partners with brands, developers, contractors, architects, and designers to turn lighting concepts into reality. Learn more about Illuminate here.

General

Our policies reflect our belief that lighting should be fun, easy, and personal. Our goal is simple and straightforward: to illuminate life. The Lamps.com customer experience is designed with you in mind, and we are constantly evolving to ensure the best possible service. Our Smile Support team represents fun and freedom and is the result of a company culture that empowers, listens, and cares.

Our design team is here to help. To ask anything and get a quick, personal reply, email our Smile Support Team at [email protected], or call us at 888.602.7011.

Checkout & Payment

We accept Visa, Mastercard, American Express, Discover, Amazon Pay, and Paypal.

For orders up to $1,000, interest-free financing via Afterpay is also available. Learn more about Afterpay here.

Your credit card will be charged as soon as your order is accepted and processed. This includes backordered items, as your purchase reserves inventory on the product.

Orders are tax-free, unless shipping to Pennsylvania. We are required by law to charge Pennsylvania state sales tax as well as Philadelphia city sales tax for orders shipping to these jurisdictions.

Orders under $1,000 are eligible for Afterpay, a pay-by-installment service that allows you to pay for your items over time in 4 bi-weekly installments, interest-free. You will receive the item right away. Simply select “Pay with Afterpay” at checkout. All you need is a debit or credit card.

A decision is given instantly. And, your order will be processed immediately and shipped when ready. You’ll pay no interest. Automatic payments taken every two weeks in four installments. Learn more about Afterpay here.

 

Product

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing [email protected].

We’re also available via live chat or phone – 888.602.7011 weekdays 9am-6pm EST.

Each product’s warranty is determined by the manufacturer. To find out if a product is under warranty, please contact our Smile Support Team via [email protected] and include your Lamps.com order number.

Our Smile Support Team is here to help! We have access to hundreds of brands outside of our online catalog through our commercial division, Illuminate. Please email us the link to the item you found, or the manufacturer and item number to [email protected] and we’ll get to work sourcing this item for you.

If you need a replacement part for an item you bought through Lamps.com, please email us at [email protected] and reference your order number and the part needed.

If you did not purchase your fixture through Lamps.com, we’d recommend reaching out to the retailer you purchased the fixture from.

Returns

We’re sorry you didn’t love your order. Please send us an email at [email protected] referencing your order number, the item, and reason for return, and our Smile Support Team will take care of the rest.

Please note that Lamps.com does not facilitate standard exchanges. We’ll be more than happy to assist with a return for the unwanted item (if eligible) and a refund back to the original form of payment. You may place an order for the desired item at any time.

Be sure to read our return and exchange policy here before you place your order if you’re thinking you might need to return it.

Prior approval is required, so be sure to contact us as soon as possible if you’d like to initiate a return. Here’s a step-by-step guide. 

Our Smile Support Team is here to guide you through the process and we’ll keep you updated along the way.  Our goal is to make sure you get a light that you love!

Most items are eligible for return within 30 days of delivery. Be sure to read our full return policy here.

Shipping

Lamps.com currently ships to the 50 states, Puerto Rico, and the U.S. Territories or Protectorates. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and U.S. Territories.

PS: Orders shipping to Alaska, Hawaii, Puerto Rico and US Territories or Protectorates may incur additional shipping charges. You may also experience a few extra days in shipping timelines. Shipping to these areas will take around 11-15 business days. Email our Smile Support Team for more information at [email protected].

Standard ground shipping is free on every item on our site when you spend $75 or more. For orders under $75, we offer a discounted flat rate of $9.99.  Most orders ship with UPS or Fedex, while larger orders may ship Freight.

Be sure to read our full shipping policy here.

Expedited shipping is available for most items, but extra charges would apply. Please note, we only offer rush shipping to the 48 contiguous states. For volume orders, exceptions to this policy may apply. Email us at [email protected] if you need expedited service on a volume order.

If your order is shipping to an incorrect address, please email our Smile Support Team at [email protected]. Our order processing team moves swiftly to get you your order as quickly as possible, but we’ll do our best to fix it! Please note we can’t guarantee changes once the order is submitted.

Unfortunately, we cannot ship to PO Boxes. Please provide a physical shipping address when entering your order.

Small parcel packages shipping ground will not require a signature and will be left by the carrier (UPS, FedEx) at their discretion. If your order is shipping freight, the carrier (UPS Freight or best way) will be in contact with you to schedule a delivery. They will call the phone number listed on your shipping address. 

Be sure to check out our next FAQ about what to do if your package arrives damaged.

Due to the fragile nature of lighting, damage does occasionally occur during the shipping process. Fear not, our Smile Support Team is here to help.  We are committed to getting you a product in perfect condition. Please send a photo of the damage with your order number to [email protected]. If you are home when your shipment arrives, inspect it, and if the box has significant damage, do not accept it. When refusing a package, be sure to take a picture of the damage. 

Please note that damages must be reported within 7 days of delivery. Read more about damages here.

My Cart
Your cart is empty.

Login or Sign Up to keep items in your cart or save them to your favorites.


Register Sign In
Register for an account to receive access to exclusive promotions, save items to your favorites & more!
{{ errorMessage }}
Already have an account? Login
{{ errorMessage }}
Don't have an account? Sign Up

Forgot Your Password?
Call 888-602-7011 or chat us weekdays 9am - 6pm EST.

My Favorites
Your favorites are empty.

You haven't saved any items yet! Personalize your shopping experience and save your favorites by tapping on the heart.

{{message}}