Shipping policy

Free Shipping

We offer FREE shipping on orders over $75 using standard ground service via UPS, FedEx, or freight carrier within the continental United States. For orders under $75, we offer a discounted flat rate of $9.99.

Alaska, Hawaii, Puerto Rico, & U.S. Territories 

Orders shipping to Alaska, Hawaii, Puerto Rico and U.S. Territories or Protectorates may incur additional shipping charges and longer transit times.

Transit Times

All orders ship directly from the manufacturer and shipping lead times may vary. Once your order ships, it will typically arrive within 5-7 business days.

Multiple Shipments

Since items ship directly from the manufacturer, orders of two or more items may result in multiple shipments arriving on different days. You will receive an email with tracking information for all packages.

Delivery Information

Small parcel packages shipping ground will not require a signature and will be left by the carrier (UPS, FedEx) at their discretion. If your order is shipping freight, the carrier (R&L Carriers or best way) will be in contact with you to schedule a delivery. They will call the phone number listed on your shipping address.

PO Boxes

We cannot ship to PO Boxes. Please provide a physical shipping address when entering your order.

Expedited Shipping

Expedited shipping is available for most items, but extra charges would apply. Rush shipping is only available to the 48 contiguous states. For volume orders, exceptions to this policy may apply. Email us at [email protected] if you need expedited services. Please be sure to include the item number and quantity, ship-to address, and date your order is needed.

Damages

It is critical that all packages are inspected upon delivery, and any issues are reported to our Smile Support Team at [email protected] within 7 business days. Please click here for more information on damages.