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Hancock by The Great Outdoors

Customer Service

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Trusted ExpertiseExpert advice when you need it

Our team of lighting specialists helps you choose fixtures that look great, perform well, and fit your space so you can buy with confidence.

Price Match GuaranteePrice-protected for 30 days

If you find a lower advertised price on the product you purchased within 30 days, we’ll match it so you can shop knowing you’re getting a fair value.

Easy ReturnsHassle-free returns for 30 days

Easy returns, less stress. If something isn’t right, most items can be returned within 30 days of delivery; no unnecessary hoops.

Dedicated Support TeamReal people, ready to help

Our passionate support team is here to help before and after you buy, with responsive, knowledgeable guidance at every step.

Reliable DeliveryClear timelines, no surprises

Shipping timelines vary by product, but we work hard to deliver your order reliably and keep you informed along the way.