Ordering

Ordering

We promise to provide you with the lowest price, exceptional service, complimentary design consultations and free shipping on orders over $75. Orders may be placed directly on our website anytime or via phone weekdays from 8:30 am to 6:00 pm. Our team takes tremendous pride in helping you find the products you desire at the best possible price and with the service you deserve. We always love to talk with our customers so please call us at 888.602.7011 if you have any questions. Happy shopping!
We accept Visa, Mastercard, American Express, Discover, Amazon Pay, and Paypal. Unfortunately, we cannot accept checks or money orders. For orders of $1,000 or less, interest-free financing via Afterpay is also available. Your credit card will be charged as soon as your order is accepted and processed. This includes backordered items, as your purchase reserves inventory on the product.
Orders under $1,000 are eligible for Afterpay, a pay-by-installment service that allows you to pay for your items over time in 4 bi-weekly installments, interest free.  You will receive the item right away. Simply select “Pay with Afterpay” at checkout. All you need is a debit or credit card. A decision is given instantly. And, your order will be processed immediately and shipped when ready. You’ll pay no interest. Automatic payments taken every two weeks in four installments.  Learn more about their Purchase Agreement.
We are required by law to charge Pennsylvania state sales tax as well as Philadelphia city sales tax for orders shipping to these jurisdictions. You will otherwise not be charged sales tax.
Each product’s warranty is determined by the manufacturer. To find out if a product is under warranty, please contact our Smile Support Team via [email protected].
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email our Smile Support Team at [email protected]. Don’t worry—we check it constantly.  Or, live chat with us on our site! Prefer to get on the phone? Set up a [design consultation], or, give us a call at 888.602.7011.
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If everything matches your card, make sure your billing address doesn’t have any typos. If none of these apply, please contact us at [email protected] We’re happy to help!
You can check the status of your order here or by calling us at 888.602.7011. Note that you won’t  be able to find your order in your account if you weren’t logged in at the time of check out. Whatever the case, we can give you the inside info. Just reach out! 
Please email us at [email protected] as soon as possible if you would like to update, change, or cancel your order. Our fulfillment center moves quickly to get you your order as soon as possible, but we’ll do our best to process your request.
Are you in search of savings? We want to help. The team at Lamps.com makes a promise to you, our customers, to always provide the best possible value on lighting, furniture and home decor items. We pride ourselves in offering everyday savings and customer service guarantees, which is why we typically do not offer Lamps.com coupon codes or discount / promo codes. Instead, our goal is to provide value throughout all stages of your shopping experience, all the time!
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Call 888-602-7011 or chat us weekdays 9am - 6pm EST.

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