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Return Policy

Because we want you to love your purchase, most orders can be returned up to 30 days from the date your item was delivered. Prior approval is required, so be sure to email us as soon as possible if you’d like to initiate a return. There are some important exceptions to the 30-day return policy, so if you think you might need to return an item, please read our guidelines below first.

We know— return policies are complicated. If you’d like to ask our team about the return policy of the specific fixture you’re considering, email us or give us a call at 888-602-7011.

GUIDELINES FOR YOUR RETURN

  • All items must be in new resalable condition, uninstalled, and include all original packaging.
  • We will issue a return shipping label which must be used within 7 days. If your label is not used, it will expire and your return will be closed.
  • The cost of return shipping will be deducted from your refund, which will be issued 7-14 days after the manufacturer receives and inspects the returned merchandise.
  • All large scale, volume orders that have been quoted or specified may be subject to a restocking fee, as well as original and return shipping charges.

RETURN WINDOW

  • Returns requested and approved within 30 days of delivery will be refunded with no restocking fee, subject to these return policy guidelines.
  • Returns requested 31-60 days after delivery will be subject to a 25% restocking fee.
  • Returns requested more than 60 days after delivery will be denied a refund.
  • Items that are returned without prior authorization are subject to denial of refund.

INELIGIBLE ITEMS & MANUFACTURERS

  • We do our best to have clear, easy to follow policies. We do, however, have a handful of manufacturers that typically do not accept returns on custom-made products. This applies to certain products from the following manufacturers:
    • Pablo Designs (returnable if requested within 10 days)
    • Schonbek (no returns accepted on any product)
  • Furniture orders are not eligible for return.
  • The following purchases are also not eligible for return:
    • Items that have been installed, are not in resalable condition, or are not returned in their original packaging
    • Custom made products
    • Clearance or closeout products
    • Glass (bulbs, shades, etc.)
    • Replacement parts— all replacement orders are final sale.

If you’d like to ask our team about the return policy of the specific fixture you’re considering, email us or give us a call at 888-602-7011.

DAMAGED AND DEFECTIVE ITEMS

Due to the fragile nature of many of the products that we sell, damage does occasionally occur during the shipping process. Don’t panic! We are committed to getting you a product in perfect condition. Here are our guidelines for damaged or defective items:

  • Damaged or defective products must be reported within 7 days of delivery.
  • Please email the details of the damage and/or defect, as well as photos of the damage to [email protected]
  • Please retain all original packaging and documentation while the situation is under review.
  • If an individual part, piece of glass, or other component of a lamp or fixture arrives damaged, that replacement part will be sent to you at no charge.
  • If the item is damaged beyond repair, a full replacement order will be issued.
  • Items returned as damaged or defective that are found to be in working condition after inspection will be subject to a 25% restocking fee and deduction of return shipping fee.

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