Returns, Refunds and Exchanges

Lamps.com strives to ensure that you are 100% satisfied with your purchase. Qualifying purchases made within the US can be returned up to 60 days from the date your order ships. The return process is quick and easy, however prior authorization is required to properly process a return. To begin the return process, please email returns@lamps.com or call our customer service department at 1-888-602-7011.

What Qualifies for a Refund:

• Products must be in their original, unopened packaging.
• Products cannot have been installed.
• Product must be in saleable condition.
• Products must be returned within 60 days of the original shipment date.

What Does Not Qualify for a Refund:

• Items that have been opened, installed or are otherwise unsellable.
• Clearance and closeout sale items.
• Custom built products.
• Items that shipped more than 60 days prior.
• Light bulbs, lamp shades, parts and glass.
• Expedited, long distance and freight shipping fees.
• Items that are damaged or defective. For products that are damaged or defective, please see our Damaged & Defective Products Policy.
• Items that are returned without prior authorization. Items returned without first obtaining authorization may have the return and refund denied.

Small Parcel Returns

Items that arrived via any UPS method excluding freight can easily be returned with a UPS return label that we will issue for you. Once your return is approved, we will issue a return label via email. Simply affix the return label to the original packaging and drop it off at a UPS shipping location or arrange to have UPS make a pickup.

Freight Returns

Items that arrived via a freight shipper can be returned, however the customer is responsible for the actual round trip freight charges. Additional fees charged by the freight carrier may also apply. Please call our customer service department at 1-888-602-7011 to discuss actual round trip freight charges.

Shipping Deductions

Undamaged, non-defective items that are returned to Lamps.com are subject to a deduction of actual round trip shipping costs from the refund amount. This deduction applies to all orders, even those that originally qualified for free shipping.

Restocking Fees

Our manufacturers charge a 25% restocking fee for undamaged and non-defective merchandise that is returned. Customers are responsible for this restocking fee for any non-defective returned merchandise. For damaged or defective merchandise, there is no associated restocking fee.

Exchanges

If you decide you are not completely satisfied with your order and wish to exchange your fixture for another on our site, please email returns@lamps.com or call our customer service department at 1-888-602-7011. Exchanges are welcome for up to 60 days from the date your order ships. Exchanged merchandise may still be subject to restocking fees from the manufacturer. In addition, customers are responsible for actual round trip shipping costs on the item being returned. Replacement products will still ship for free to you!

Damaged and Defective Merchandise

If you receive an item that has been damaged during shipment or has a manufacturer’s defect, please contact our customer service department at 1-888-602-7011 and we will work with you to solve the problem.

All damaged or defective products must be reported within 10 days of delivery. Please retain all original packaging and documentation, as they will be needed to process your replacement.

Items returned as damaged or defective that are found to be in working condition after inspection will be subject to a 25% restocking fee and deduction of round trip shipping charges.

Shipments arriving via freight service must be inspected prior to acceptance. Any damage, no matter how minor, should be noted with the shipper. Signing for a package and failing to note damage to the packaging will result in the customer assuming responsibility for any damaged merchandise.

Many of our products are shipped unassembled and require assembly upon delivery. If one or more of the individual parts are damaged or defective, they can typically be replaced in a few days. Replacement parts and glass will be provided to the customer at no additional charge. If you wish to return an item that can be repaired with replacement parts or glass, the standard return policy, including shipping deductions and restocking fees, will apply.

Cancellations

If you choose to cancel you order before the product ships, you will be issued a full refund. Cancellations must be made before the order is processed by our warehouses. Cancellations must be made through our customer service department at 1-888-602-7011. Once an order is shipped, it cannot be cancelled, and the standard return policy applies.