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Frequently Asked Questions


    1. How do you calculate shipping costs?
    2. How can I get free shipping on my order?
    3. How does your free bulbs program work?
    4. What is your return policy?
    5. Will I be charged sales tax?
    6. What types of credit cards do you accept?
    7. Can I pay with a method besides a credit card?
    8. Do you offer coupon codes?
    9. How does your 120% Price Protection Guarantee work?
    10. What is you warranty policy?

     

    How do you calculate shipping costs?
    Shipping costs for freight and express shipments are based on point-to-point calculations, taking into account weight, distance and shipping method. Additional charges for freight shipments may apply. Please see our Shipping Policy for more information.
    How can I get free shipping on my order?
    Lamps.com offers free shipping on all ground shipments. Any order, regardless of price, ships for free as long as it is being shipped via UPS Ground. Express and freight shipments are not eligible for free shipping. Please see our Shipping Policy for more information.
    How does your free bulb program work?
    Lamps.com’s free bulb program is designed to take the guess work and headache out of selecting the right bulb for your lighting fixture. Our advanced bulb matching engine automatically selects the right bulb for your fixture. Then, that bulb is offered to you - free of charge! Simply add the bulb to your cart with your fixture, and it will ship to you at no additional charge. If your fixture requires multiple bulbs, they will all be included – absolutely free!
    What is your return policy?
    Generally, Lamps.com accepts returns for up to 30 days from the date of shipment. Products being returned must be new and in their original sealed packaging. Other restrictions apply. Please see our Return Policy for more information. For information products that are defective or were damaged during shipment, please see our damaged and defective goods section of our Return Policy.
    Will I be charged sales tax?
    Lamps.com is required by law to collect Pennsylvania state sales tax as well as Philadelphia city sales tax for customers residing in these jurisdictions. You will not otherwise be charged sales tax.
    What types of credit cards do you accept?
    Lamps.com accepts all major credit cards, including Visa, Mastercard, American Express and Discover cards.
    Can I pay with a method besides a credit card?
    In addition to accepting credit cards, Lamps.com accepts payment through PayPal, and Google Checkout.
    Do you offer coupon codes?
    Lamps.com offers various promotional codes throughout the year. To receive the latest deals, sign up for our email list. Certain manufacturers’ products cannot be purchased using our coupon codes. Please see each individual promotion for details.
    How does your 120% Price Protection Guarantee work?
    Lamps.com’s Price Protection Guarantee is simple – if within 60 days of your purchase date you find the same product at a lower price, we will refund 120% of the price difference. It’s that easy! Certain manufacturers are excluded from the Price Protection Guarantee. For more information, please see our Price Protection Guarantee page.
    What is your warranty policy?
    Lamps.com proudly stands behind the fine products it sells. If within one year of your purchase date, you identify a defect in materials or workmanship, we will repair or replace your product. Certain exclusions do apply, so please see our Warranty Policy for more details.