Call Us: 888.602.7011

Cart

(0 items: $0.00)

Frequently Asked Questions


    1. How do I check the status of my order?
    2. What forms of payment do you accept?
    3. Will I be charged sales tax?
    4. What does Free Bulbs mean?
    5. Will my package be left at my door?
    6. Can I return an item if I don’t like it?
    7. Can I return an installed item?
    8. How do I initiate a return?
    9. Do you ship to Canada?
    10. Do you ship outside the Continental US?
    11. Will you ship to my PO Box?
    12. Do you offer professional pricing?
    13. How do I request a quote?
    14. Do you price match?
    15. How do I cancel or change my order?
    16. Are you offering any promotions?
    17. Where can I find warranty information?

     

    How do I check the status of my order?
    By logging into your account, you are able to check the status of your order. If you didn’t create an account with us, please contact us at help@lamps.com or 888.602.7011 with your order number.
    What forms of payment do you accept?
    Visa, Mastercard, American Express, Discover, Paypal, Amazon Payments
    Will I be charged sales tax?
    We are required by law to charge Pennsylvania state sales tax as well as Philadelphia city sales tax for customers residing in these jurisdictions. You will not otherwise be charged sales tax.
    What does Free Bulbs mean?
    Free bulbs ship with all light fixtures. We will ship you whatever bulb the manufacturer suggests for your fixture. If there’s a different bulb you are looking for, feel free to contact us and we will do our best to get you the bulb you need. There may be a small charge for specialty bulbs or an upgrade to an LED bulb. Bulbs often ship separately from the light fixtures, and may arrive before, or after, the rest of your order.
    Will my package be left at my door?
    Most small parcels shipping ground will not require a signature and will be left by the carrier at their discretion. If your order shipped freight, the carrier will be in contact with you to schedule a delivery.
    Can I return an item if I don’t like it?
    Yes, uninstalled items in their original packaging can be returned. Please see our full Return Policy.
    Can I return an installed item?
    Items that have been installed may not be returned and do not qualify for a refund. Please be sure to thoroughly inspect your order once it arrives. Please see our full Return Policy.
    How do I initiate a return?
    Send an email to returns@lamps.com to request a return authorization; please include order number and reason for return. We will reply with all information you will need to return your order.
    Do you ship to Canada?
    Yes, we ship to Canada. All orders will be charged a $100 flat rate shipping fee, duties and taxes included. Generally, orders shipped to Canada take 7-10 business days to arrive after your order ships.
    Do you ship outside the Continental US?
    Orders shipping to Alaska, Hawaii, Puerto Rico and US Territories or Protectorates may incur shipping charges. Our customer relations team will contact you directly if there are any additional fees.
    Will you ship to my PO Box?
    Unfortunately, we cannot ship to PO Boxes. Please provide a physical shipping address for your order.
    Do you offer professional pricing?
    We offer a Professional Program. Please signup for a Professional Account and one of our team members will reach out to you within 1-2 business days regarding your new account with us.
    How do I request a quote?
    Please send all quote requests to help@lamps.com.
    Do you price match?
    If within 30 days of your purchase, you find a lower advertised cost on the same product, we welcome the opportunity to match that competitor’s price. Please see our Price Protection Program.
    How do I cancel or change my order?
    Changes can not be made once an order has been processed. To request a cancellation, please call us at 888.602.7011. Once the order has begun processing, even if it has not yet shipped, the standard Return Policy will apply.
    Are you offering any promotions?
    If you haven’t done so already, please sign up in our footer to receive our promotional emails.
    Where can I find warranty information?
    Many products we sell have manufacturer warranties. Please call us for more information.